Privacy Policy


Road Haulage Association Limited (RHA) is the controller and responsible for your personal data (collectively referred to as “RHA”, “we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

Full name of legal entity: Road Haulage Association Limited

Name or title of DPO: Danielle Casbon

Email address:

Postal address: Danielle Casbon, Data Protection Officer, Road Haulage Association Limited, Roadway House, Bretton Way, Bretton, Peterborough PE3 8DD

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.

The information we collect

This notice applies to all information collected or submitted to RHA for RHA Customs Brokerage. The types of personal information collected by RHA include:

Identity Data includes first name, last name, or similar identifier, title and gender

Contact Data includes email address

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How we collect your personal data

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your identity, contact details.

Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

The way we use information

The RHA has partnered with Agent Marketing ( to deliver The RHA RHA Customs Brokerage Campaign including the development of this website.

We will hold the data supplied for the RHA Customs Brokerage campaign on file for the duration of the campaign. This will feature names, email address, photo, organisation.

This data will only be used for the purpose of the campaign and will not be used by anyone except The RHA and Agent Marketing.

Name, organisation and photo will be the only data that will be made public on the RHA Customs Brokerage website and The RHA social media profiles – Twitter, Facebook and LinkedIn.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to comply with a legal or regulatory obligation.
We use the information you provide about yourself when placing an order only to complete that order. We may share your information with our business partners and other external parties only to the extent necessary to complete the order or to comply with legal requirements.

Return email addresses are used by us to respond to email received. Such addresses are not shared with outside parties.

You can register with our website if you would like to receive news and updates on our new products and services. Information you submit on our website will be used for this purpose, you can unsubscribe at any time.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Our Commitment to Data Security

To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We will not keep your information for longer than is appropriate.

Your rights

Access You can ask for the personal information we hold about you and for details about how and for what purpose we use your information.
Rectification You can ask us to correct any personal information that’s inaccurate or incomplete
Objection You can ask us to stop processing your personal information in certain circumstances
Restriction You can ask us to temporarily stop processing your personal information in certain circumstances
Erasure You can ask us to delete any information we hold about you if the law and our data retention policies no longer require us to keep it.
Data Portability You can ask us for copies of the information we hold about you so that you can move, copy or transfer personal data easily from one IT environment to another.
Automated decisions/profiling You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effects for you or affects you in any other significant way.
Marketing You have the right to opt out of any marketing of products and The RHA services you do not wish to receive and will not be contacted.

Third-Party Marketing

We will get your express opt-in consent before we share your personal data with any company for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your

marketing preferences or by following the opt-out links on any marketing message sent to you

Contact Us

Should you have question or concerns about our privacy policy or would like to exercise one of your rights, please get in touch.

Email us:

Write to us at: Danielle Casbon, Data Protection Officer, Road Haulage Association Limited, Roadway House, Bretton, Peterborough, PE3 8DD